How Do Designers Make User-Experience Design Decisions?
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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How Do Designers Make User-Experience Design Decisions? / Lin, Yu-Tzu; Hertzum, Morten.
Proceedings of the HCI International 2020. Vol. LNCS 12200 Springer, 2020. p. 188-198 (Lecture Notes in Computer Science).Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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TY - GEN
T1 - How Do Designers Make User-Experience Design Decisions?
AU - Lin, Yu-Tzu
AU - Hertzum, Morten
PY - 2020
Y1 - 2020
N2 - As they go about their work, user experience (UX) designers make numerous decisions. This study investigates how UX designers make use of recognition-primed decision (RPD) mechanisms as well as mental models and information seeking in making design decisions. Based on field observation and interviews in two design teams, we find that the RPD mechanisms of pattern recognition and mental simulation are common in three UX design layers: scope, structure, and skeleton. Mental models tend to be common in the design layers where RPD is not common. The mental models involve causal relationships, empathy, and simple statements. Information seeking is common in all design layers, except the scope layer, and often consists of seeking information to justify decisions the designers have already more or less made. We discuss two implications of our findings for systems to support designers’ decision-making.
AB - As they go about their work, user experience (UX) designers make numerous decisions. This study investigates how UX designers make use of recognition-primed decision (RPD) mechanisms as well as mental models and information seeking in making design decisions. Based on field observation and interviews in two design teams, we find that the RPD mechanisms of pattern recognition and mental simulation are common in three UX design layers: scope, structure, and skeleton. Mental models tend to be common in the design layers where RPD is not common. The mental models involve causal relationships, empathy, and simple statements. Information seeking is common in all design layers, except the scope layer, and often consists of seeking information to justify decisions the designers have already more or less made. We discuss two implications of our findings for systems to support designers’ decision-making.
KW - Faculty of Humanities
KW - Decision-making
KW - Information Seeking
KW - Mental Models
KW - UX Design
U2 - 10.1007/978-3-030-49713-2_13
DO - 10.1007/978-3-030-49713-2_13
M3 - Article in proceedings
VL - LNCS 12200
T3 - Lecture Notes in Computer Science
SP - 188
EP - 198
BT - Proceedings of the HCI International 2020
PB - Springer
ER -
ID: 236479115