Quality Development in Healthcare: Participation vs. Accreditation
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Quality Development in Healthcare: Participation vs. Accreditation. / Simonsen, Jesper; Hertzum, Morten; Scheuer, John Damm.
In: Nordic Journal of Working Life Studies, Vol. 8, No. S3, 2018, p. 49-69.Research output: Contribution to journal › Journal article › Research › peer-review
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TY - JOUR
T1 - Quality Development in Healthcare: Participation vs. Accreditation
AU - Simonsen, Jesper
AU - Hertzum, Morten
AU - Scheuer, John Damm
PY - 2018
Y1 - 2018
N2 - For more than a decade, quality development in the Danish healthcare sector has been managed with an accreditation system known as the Danish quality model (DQM), shaping the strategy for how to align work organisation with technology use. In this article, we introduce a participatory design approach, known as effects-driven information technology development (EDIT), and discuss how this approach may contribute to a new quality-assurance program for the Danish healthcare sector. Our purpose is to demonstrate how accreditation, which focuses on processes and standards, needs to be supplemented and balanced with participatory approaches that allow for local experimentation and implementation of high-quality outcomes. We describe accreditation and participatory design as two approaches to reconfiguring and aligning work organisation and technology; further, we emphasise the differences in each approach’s strategy and application.
AB - For more than a decade, quality development in the Danish healthcare sector has been managed with an accreditation system known as the Danish quality model (DQM), shaping the strategy for how to align work organisation with technology use. In this article, we introduce a participatory design approach, known as effects-driven information technology development (EDIT), and discuss how this approach may contribute to a new quality-assurance program for the Danish healthcare sector. Our purpose is to demonstrate how accreditation, which focuses on processes and standards, needs to be supplemented and balanced with participatory approaches that allow for local experimentation and implementation of high-quality outcomes. We describe accreditation and participatory design as two approaches to reconfiguring and aligning work organisation and technology; further, we emphasise the differences in each approach’s strategy and application.
KW - Faculty of Humanities
KW - Participatory design
KW - work organization and technology
KW - Accreditation
KW - Danish quality model
KW - Effects-driven IT development
U2 - 10.18291/njwls.v8iS3.105276
DO - 10.18291/njwls.v8iS3.105276
M3 - Journal article
VL - 8
SP - 49
EP - 69
JO - Nordic Journal of Working Life Studies
JF - Nordic Journal of Working Life Studies
SN - 2245-0157
IS - S3
ER -
ID: 187051161