Tele-Health Coaches’ Responses to Clients' Emotional Cues and Concerns and Engagement with the Bump to Baby and Me Intervention
Research output: Contribution to journal › Journal article › Research › peer-review
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Tele-Health Coaches’ Responses to Clients' Emotional Cues and Concerns and Engagement with the Bump to Baby and Me Intervention. / Schops, Antje; Skinner, Timothy; Fosgerau, Christina Fogtmann.
In: Patient Education and Counseling, 15.07.2024.Research output: Contribution to journal › Journal article › Research › peer-review
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TY - JOUR
T1 - Tele-Health Coaches’ Responses to Clients' Emotional Cues and Concerns and Engagement with the Bump to Baby and Me Intervention
AU - Schops, Antje
AU - Skinner, Timothy
AU - Fosgerau, Christina Fogtmann
PY - 2024/7/15
Y1 - 2024/7/15
N2 - Objective: To explore the relationship between health coaches’ responses to emotional cues/concerns and women’s subsequent engagement with the health coaching mHealth platform.Methods: 24 face-to-face video-mediated initial conversations between participants and their health coaches were coded using the VR-CoDES-P method. Women with high risk of developing Gestational Diabetes Mellitus were selected from the study, based on their engagement with the smartphone health coaching platform. 12 women with very low engagement and 12 women with high engagement were identified.Results: In interactions with women with high goal engagement, coaches had significantly more counseling codes with prior other codes and no instances of non-explicit response codes that reduce space for further disclosure. Analysis showed that interactions with women with high goal engagement were more frequently met by the coach with affect-acknowledging and empathic responses prior to the counseling speech act.Conclusion: High goal engagement among women with Gestational Diabetes Mellitus may appear to be associated with coaches facilitating the frequent use of empathy.Practice implications: Findings can draw coaches’ attention to the impact that their counseling has on goal engagement, increasing the opportunity for intervention to be person-centered and effective.
AB - Objective: To explore the relationship between health coaches’ responses to emotional cues/concerns and women’s subsequent engagement with the health coaching mHealth platform.Methods: 24 face-to-face video-mediated initial conversations between participants and their health coaches were coded using the VR-CoDES-P method. Women with high risk of developing Gestational Diabetes Mellitus were selected from the study, based on their engagement with the smartphone health coaching platform. 12 women with very low engagement and 12 women with high engagement were identified.Results: In interactions with women with high goal engagement, coaches had significantly more counseling codes with prior other codes and no instances of non-explicit response codes that reduce space for further disclosure. Analysis showed that interactions with women with high goal engagement were more frequently met by the coach with affect-acknowledging and empathic responses prior to the counseling speech act.Conclusion: High goal engagement among women with Gestational Diabetes Mellitus may appear to be associated with coaches facilitating the frequent use of empathy.Practice implications: Findings can draw coaches’ attention to the impact that their counseling has on goal engagement, increasing the opportunity for intervention to be person-centered and effective.
KW - Faculty of Humanities
KW - Behavior Change Intervention
KW - Patient-centered communication
KW - Health Outcome
KW - Cues and Concerns
KW - Empathy
U2 - https://doi.org/10.1016/j.pec.2024.108370
DO - https://doi.org/10.1016/j.pec.2024.108370
M3 - Journal article
JO - Patient Education and Counseling
JF - Patient Education and Counseling
SN - 0738-3991
ER -
ID: 384953818