The Numerical Psychology of Performance Information: Implications for Citizens, Managers, and Policy Makers.
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The Numerical Psychology of Performance Information : Implications for Citizens, Managers, and Policy Makers. / Olsen, Asmus Leth.
In: Public Performance and Management Review, Vol. 39, No. 1, 2015, p. 100-115.Research output: Contribution to journal › Journal article › Research › peer-review
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TY - JOUR
T1 - The Numerical Psychology of Performance Information
T2 - Implications for Citizens, Managers, and Policy Makers.
AU - Olsen, Asmus Leth
PY - 2015
Y1 - 2015
N2 - Performance information attaches numbers to the inputs, outputs, and outcomes of public services. Numbers are what separate performance information from other sources of information about public sector performance. In cognitive and social psychology, there are vast amounts of research on the profound effects of numbers on human attitudes and behavior, but these insights are largely unexplored by scholars of performance information. This article introduces the importance of numerical psychology for the study of performance information, pointing out how numerical research both challenges existing beliefs about performance information and allows for the formulation of new hypotheses. These insights are relevant to all levels of study, including citizens, managers, and policymakers.
AB - Performance information attaches numbers to the inputs, outputs, and outcomes of public services. Numbers are what separate performance information from other sources of information about public sector performance. In cognitive and social psychology, there are vast amounts of research on the profound effects of numbers on human attitudes and behavior, but these insights are largely unexplored by scholars of performance information. This article introduces the importance of numerical psychology for the study of performance information, pointing out how numerical research both challenges existing beliefs about performance information and allows for the formulation of new hypotheses. These insights are relevant to all levels of study, including citizens, managers, and policymakers.
KW - Faculty of Social Sciences
KW - Performance
KW - PERFORMANCE INFORMATION
KW - heuristics and biases
KW - performance measures
KW - psychology
U2 - 10.1080/15309576.2016.1071167
DO - 10.1080/15309576.2016.1071167
M3 - Journal article
VL - 39
SP - 100
EP - 115
JO - Public Performance & Management Review
JF - Public Performance & Management Review
SN - 1530-9576
IS - 1
ER -
ID: 132645398